Lillian Wong, a resident of Jackson Heights, has reported that her deceased son Brion’s bank account is being subject to withdrawals even years after his passing.
In 2020, Brion Wong tragically passed away from COVID-19 while he was in the process of moving to Queens. Recently, Webster Bank surprised his loved ones with a series of transfers from his account at different intervals, even though the bank had agreed to freeze the account after his death four years ago.
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She stated that every debit was precisely $100. She questioned who approved all of these deductions if the account was frozen.
According to Wong, the bank refused to reimburse $700 out of the $800 that went missing, stating that it had been too long since the incident. Wong questions how she could have been aware of the issue without access to her account.
When CBS New York reached out to Webster Bank to inquire about their policy, they did not receive a response. However, the bank did release a statement stating their confidence in being able to address and resolve the issue in a timely manner.
According to experts, banks have the authority to set a deadline for reporting fraudulent charges. If customers believe that the problem was not resolved fairly, they have the option to file a complaint with the United States Consumer Financial Protection Bureau or with the New York State Department of Financial Services at the local level.
